Support

How can we help?

Find a quick answer below, or Contact us from your account page.

Account

Refunds, account changes, and other questions start there.

What do you need help with?

Orders & delivery

Pickup times, delivery zones, modifying or canceling an order.

Subscriptions

Pausing, cancelling, changing frequency, skipping a week.

Billing

Refunds, payment methods, receipts, taxes.

Account

Password reset, email change, deletion, data export.

Frequently asked

When will my order be ready?

Order requests are confirmed by GRDN before pressing; you'll see the status in your account.

How do I pause or cancel my subscription?

From your account page (grdnjuice.com/account). Pausing or cancelling stops future deliveries.

Can I edit a custom blend after ordering?

Once an order is in the Preparing stage we can't edit the blend (the cold-press is already going). Before then, cancel the order from Order Status and re-order with the changes.

What's your refund policy?

If anything's wrong with your order — wrong blend, missing ingredient, container damaged — Contact us from your account page within 48 hours and we'll refund or replace, your call. We don't refund unused subscription juice from past weeks.

Where do you deliver?

Currently North Lawndale, Loop, and surrounding Chicago neighborhoods. Enter your address at checkout to confirm coverage. We're expanding monthly — let us know your zip code if we don't serve you yet.

Are your ingredients organic?

We are choosing our local growers now.

How do I join the provider network?

GRDN buys from growers on Community Farm Table. The application is on their site, and an approved listing there is what GRDN can source.

Join the provider network

How do I delete my account?

Contact us from your account page and we'll delete it within 90 days. Order history needed for tax or legal compliance is retained per our Privacy Policy.

The app crashed / something looks broken.

Sorry about that — Contact us from your account page with your phone model, iOS version, and what you were doing when it happened. Screenshots help a lot.

Still need help?

Or read our Privacy Policy.